• Office : 513.293.4333
  • Cell : 513.293.4333

Frequently Asked Questions

How do I reserve this property? What is the method of payment?

We have an online booking calendar on this website. Select your dates and book your home online via a major credit card. We accept Visa, MasterCard, American Express or Discover credit or debit cards.

What is your cancellation policy?

We have a no refund policy.  We highly recommend Travel Insurance, which is offered at the time of reservation. 

Do you offer Trip Insurance?

Two types of trip insurance are offered via TravelGuard during the online booking process. Trip insurance is optional, but we highly recommend purchasing it. You can review the specific details during the online booking.

Do you require a damage deposit?

No, we do not require a damage deposit. A non-refundable damage insurance fee is included in the total rental cost. The damage insurance will cover reimbursement for non-intentional damages (see terms during the online booking). You will receive the terms and conditions associated with damage coverage upon making your reservation. Please notify us immediately if any damages occur.

How far is this condo to the beach? Is the beach access public or private?

A Google map is located on this website and it will show you the exact address and location of the property and how far it is to the beach. The beach access is a public entry point. It is @ a 2 block easy walk or a minute drive to beach parking.

How old do you have to be to rent the property?

You must be 25 or older to place a reservation. 

Do you supply linens?

Yes. Linens for the condo are provided. All bath towels, wash cloths, bed sheets, pillow cases, and kitchen towels, are provided.

Is WIFI and Cable Television provided?

Yes, free WIFI and Cable TV are provided. The WIFI passwords will be provided via email and are also posted in the home.

Can we check in early, drop-off our luggage OR park in the driveway?

No. Our check-in time is at 4pm. Please do not park in the driveway or interrupt the cleaning & inspection staff as they will be preparing multiple condo for guest arrivals. 

 How much parking is available?

We have a long driveway which will accommodate at least 7-8 cars.

Are beach chairs and an umbrella provided ?

We do provide beach chairs and a beach umbrella. We suggest you review what is in the storage unit upon arrival.

Do you supply toilet paper, paper towels, garbage bags and soaps?

We provide a starter set which includes a roll of paper towels in the kitchen, a roll of toilet paper and bar soaps for each bathroom, kitchen trash bags, dishwasher soap. Guests will need to buy additional supplies for the remainder of their stay.

What items do I need to bring?

Hair dryers, beach towels, shampoo, suntan spray/lotion, ice chests, beach gear and toys. 

Do you supply beach towels?

No. Be sure to bring your own beach towels and DO NOT remove any of the bath towels from the home.

What small kitchen appliances and cooking utensils are provided?

We have all of the standard items that you would typically find in a kitchen for preparing family meals (pots, pans, knives, etc.) including a toaster, microwave, coffee pot and blender. 

Where do we pick-up the keys or obtain property access information?

The property has lockbox so there is no key pick-up.  The lockbox code for the home will be sent via email 1 week prior to your arrival. 

Who do I call for a problem after arrival?

Our local contact information will be provided via email and it is also posted in the home.